Agenda Item Wording:
title
Website and Services Contract - Authorize the City Manager to enter into a (5) year service and software license agreement with CivicPlus for web services, including a new website, 311 resident service request system, public records request management system, social media monitoring and archiving, and accessibility monitoring, attaching to a General Services Administration contract for a total of $570,000.
body
Prepared by:
Allison Mackey, Communications & Brand Manager, 559-713-4535 allison.mackey@visalia.gov
John Howson, IS Manager, 559-713-4122 john.howison@visalia.gov
Renee Nagel, Finance & Technology Director, 559-713-4375 renee.nagel@visalia.city
Department Recommendation: It is recommended that the Visalia City Council authorize the City Manager to enter into a (5) year service and software license agreement with CivicPlus for web services, including a new website, 311 resident service request system, public records request management system, social media monitoring and archiving, and accessibility monitoring, attaching to the General Services Administration (GSA) Contract GS-35F-0124U, for a total of $570,000.
Summary:
The City's current website was developed in 2014 and launched in January 2015. City staff have been asked to modernize the City's digital presence, enhance access to services, and foster greater civic engagement. The proposed solution from CivicPlus will provide a modern, accessible, mobile-friendly, website. Residents will be able to easily find information, submit service requests online or through a mobile app, and submit public records requests easily from the city website.
Background Discussion:
The City's current website was developed in 2014 by Civica Software and launched in January 2015. In October 2015, Civica Software was acquired by Granicus. Following the acquisition, no further development was made to the Civica platform.
As a result, the website has become outdated and increasingly in...
Click here for full text