Agenda Item Wording:
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Presentation of the 2025 Public Opinion Survey Results
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Prepared by: Chief Deputy City Clerk Reyna Rivera 559-713-4512 reyna.rivera@visalia.gov City Manager Leslie Caviglia 559-713-4332 leslie.caviglia@visalia.gov
Department Recommendation: It is recommended that the City Council receive this presentation of the 2025 Public Opinion Survey results and provide comments.
Summary:
The 2025 Public Opinion Survey provides a professional, statistically valid assessment of resident perceptions and priorities in the City of Visalia. Conducted from August 13 to August 28, 2025, the survey reached 556 adult residents using a dual-mode approach with telephone and online interviews in English and Spanish. Contact methods included telephone calls, email invitations, text invitations, and postcard invitations. The results are representative of the community's socioeconomic and ethnic diversity and provide a baseline for understanding resident concerns, priorities, and satisfaction with City services.
The survey asked residents to rate citywide issues and neighborhood concerns, assess serious public safety problems in the city and their neighborhoods, evaluate the overall job Visalia is doing providing City services, and indicate the importance of and satisfaction with specific city services. It also measured direct customer satisfaction with City interactions, use of city facilities, perceptions of recreation and community facility needs, and sources of information residents use regarding city programs, events, and issues. The survey took approximately 20 minutes to complete, providing meaningful insight while remaining manageable for respondents.
Background Discussion:
Since the late 1970s, the City has conducted public opinion surveys to gauge resident satisfaction with City services. The 2025 survey marks the first professional, statistically representative survey of adult residents, providing a more accurate reflection of the enti...
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